No refunds are offered on the purchase of mp3 digitally delivered files. If an mp3 file fails to download correctly or is corrupted in some way, a resend will be activated manually at your request.

Please contact us at alan.shinwell@heretolisten.co.uk as soon as you are aware there is a problem with your download and we will do our best to help.
 

Once an order has been placed and paid for, it cannot be cancelled as the file/files will have automatically been sent.

You can also read through our FAQ’s to see if the answer to your problem is there.  It is the appliance owners responsibility to know how their device works and how it handles sound files.
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All rights reserved. Any unauthorised broadcasting, public performance, hiring, copying, re-recording, re-mastering or editing in whole or part thereof of the recordings produced by Here To Listen Limited and Sharon Shinwell are prohibited.  Doing so will constitute an infringement of copyright. Ⓟ ©

 

CDs are now only available through our Amazon Store ​unless otherwise indicated.

 

Please note that these compliances will change when the UK leaves the EU. We will update this information as new data is released. In compliance with General Data Protection Regulation (GDPR May 2018).  Applies to all digital orders placed within the EU. 

We do not store any data given to us during the purchase process other than the information that is necessary to process the order. This information will be deleted from local storage system once the order is completed.  Therefore, if you need to contact us about your order, please supply the PayPal ID transaction number and your email address.

​Please refer to PayPal's Data Protection, Privacy and Legal Agreement Policy to find out how PayPal handle your data. All PayPal transactions are subject to the PayPal Privacy Policy. 

Compliance with Data Protection Laws 

With regard to any personal data processed by PayPal and the merchant in connection with this Agreement, PayPal and the merchant will respectively each be a controller in respect of such processing. PayPal and the merchant agree to comply with the requirements of the Data Protection Laws applicable to controllers in respect of the provision of their respective services and otherwise in connection with this Agreement.

In complying with the Data Protection Laws, PayPal and the merchant shall, without limitation:

a.    implement and maintain at all times all appropriate security measures in relation to the processing of personal data;
b.    maintain a record of all processing activities carried out under this Agreement; and
c.    not knowingly do anything or permit anything to be done which might lead to a breach by the other party of the Data Protection Laws.

Link to PayPal's Privacy Policy

 

https://www.paypal.com/uk/webapps/mpp/ua/privacy-full?locale.x=en_GB

Link to PayPal's Legal Agreements for PayPal Services

https://www.paypal.com/uk/webapps/mpp/ua/legalhub-full?locale.x=en_GB

 

Personal information we collect automatically when you use our services or make a purchase

We collect personal information from you when you make a purchase or provide us information on a web form, update or add information to your order, participate in our blog or when you otherwise correspond with us.  We may also collect personal information from other sources, as described below.
 

• Identifying information such as your name, addresses, telephone numbers or email addresses when you place an order.

• Other content that you generate, or that is connected to your account (such as adding items to your basket.

• Postage information (such as tracking numbers and tracking updates).Postage, billing and other information used to purchase an item, information required to clear customs (such as Tax ID or other identification numbers) and relevant

• Communications on social media or when you otherwise communicate with us regarding our Services.You may also provide us other information through a web form, by updating or adding information to your order, through your participation in blog discussions, we have collected.

• Additional information we are required or authorised by applicable national laws to collect and process in order to authenticate or identify you or to verify the information

• We collect information about your interaction with our Services and your communications with us for as long as is necessary to complete a purchase transaction and for a reasonable period of time to insure the purchase was satisfactory. This is information we receive from devices (including mobile devices) you use when you access our services.

• Computer and connection information such as statistics on your page views, traffic to and from the sites, referral URL.

Social Media

We allow you to share information with social media sites, or use social media sites to connect your account with the respective social media site. Those social media sites may give us automatic access to certain personal information retained by them about you (e.g., content viewed by you, content liked by you and information about the advertisements you have been shown or have clicked on, etc.)

 

• If you click on a link provided via a social media plug in, you are voluntarily establishing a connection with that respective social media site. retain their personal information according to our privacy notice.

• If you give us personal information about someone else, you must do so only with that person’s authorisation. You should inform them how we collect, use, disclose, and  retain their personal information according to our privacy notice

Personal information we collect using cookies and similar technologies
 

• We use cookies to collect information about the pages you view, the links you click and other actions you take when using our Services.

 
We use your personal information to fulfill a contract with you and provide you with our goods, to comply with our legal obligation, protect your vital interest, or as may be required for the public good. This includes:
 

• To provide payment processing and account management, keep our Services safe, secure and operational.

• To contact you regarding your orders to troubleshoot problems, to resolve a dispute, to process monies owed or as otherwise necessary to provide you with good customer service.

• When contacting you for such purposes as outlined above, we may contact you via email or telephone.

• To prevent, detect, mitigate and investigate fraud, security breaches or other potentially prohibited or illegal activities.

 

​A Special Note about Children:

 

Children are not eligible to use PayPal Services and we ask that minors (persons under the age of 18) do not submit any personal information to us or use the PayPal Services.

 

Communications:

 

When you communicate with us for customer service or other purposes (e.g., by emails, faxes, phone calls, tweets, etc.), we retain such information and our responses to you in our records for a period of time thought necessary to complete the support required.

Cookies, Web Beacons, Local Storage and Similar Technologies:

 

When you access our website or use PayPal Services, we (including companies we work with) may place small data files on your computer or other device. These data files may be cookies, pixel tags, "Flash cookies," or other local storage provided by your browser or associated applications (collectively "Cookies").

We use Cookies to recognise you as a customer,  measure promotional effectiveness, help ensure that your account security is not compromised, mitigate risk and prevent fraud, and to promote trust and safety across our site.
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You are free to decline our Cookies if your browser or browser add-on permits, unless our Cookies are required to prevent fraud or ensure the security of websites we control. However, declining our Cookies may interfere with your use of our website.

If you would like to opt-out of all other types of technologies we employ on our sites, services, applications, or tools, you may do so by blocking, deleting, or disabling them as your browser or device permits.
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For further information on deleting, disabling or blocking cookies, please visit AboutCookies.org
 

 

Our Internet Privacy policy:

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The Internet websites known as:  www.selfhypnosisuk.com  www.confident-rider.co.uk www.sleepytimestories.co.uk www.confidentskier.com (which all from part of Here To Listen Limited) Internet Privacy Policy

Here To Listen Ltd referred to in this policy as "we", "us" or "our", are pleased to provide information to all of our customers about our online privacy policy. Please be assured that we use our best efforts to protect the privacy of visitors to this web site.

Types of Information we collect and how it is used:

We only gather personal information, such as first and last names, addresses and email addresses, when voluntarily submitted by you. For example, personal information may be collected from you when you give feedback on our web site/blog, buy our products, or enter one of our online prize promotions or competitions.

Occasionally, with your clearly given permission and depending on the purpose for and context in which you gave that permission, we will send marketing information and news to you, for example, relating to new product offerings, loyalty schemes and clubs, discount coupons and other promotions and offers.

However, in every case, if you elect to have your details removed, we will cease sending them to you. Also, we reserve the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of our sites, to fulfil your requests, or to cooperate in any law enforcement or regulatory investigation. Save for this, we do not sell, transfer or disclose personal information we have collected from you in connection with our web site activities, to third parties outside of Here To Listen.

Cookies: We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.

The list below describe the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, "Private Browsing" in Firefox and Safari etc.)

First Party Cookies:

​These are cookies that are set by this website directly.

​Google Analytics: 

 

We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.
You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.com/intl/en_uk/analytics/privacyoverview.html

Third Party Cookies:

These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks. Cookies are currently set by LinkedIn, Twitter, Facebook, Google+ and Pinterest. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.
You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

Our Privacy Policy Regarding Children

We are very sensitive to privacy issues. We are proud of our long time commitment to our customers. We are especially careful in any communications with children.  On our web sites, we offer self-hypnosis titles and various therapy services, but it is our policy not to collect personal information from any child under 16, unless for a specific reason where the child's parent or guardian has first written to us giving their consent to communicate with them.